Phase 1: Helpdesk delegation with forms

The phased approach used by Tools4ever starts with the network and the IT management department. After an inventory of the current user management tasks, all manual and script-based actions will ultimately be recorded in UMRA.

After the user management tasks have been recorded in UMRA projects, electronic forms are linked to these scenarios. This makes it possible to delegate user account management tasks by having non-skilled employees use the secure forms (Helpdesk Delegation). Here are examples of tasks that are often delegated.

Manage user account without elevated privileges

It is now possible to let non-skilled employees create, edit and remove user accounts and reset passwords for end users using UMRA, without having elevated privileges or knowledge of complex user account management tasks. UMRA provides support for most applications, systems and platforms so user account changes can be implemented by non-technical employees across multiple platforms.

Fully operational environment within two days

DTools4ever’s consultants have access to a library containing a wide range of customizable projects and forms, allowing users to perform virtually every user management task. Through its approach comprised of a standardized questionnaire, an experienced consultant and a library containing hundreds of user management scenarios, Tools4ever can deliver a fully operational environment within two days that directly allows non-technical employees to perform user account management tasks without elevating privileges in AD.

Please note that the estimated two-day period assumes a typical Windows-based network configuration -AD, Exchange and NTFS -containing 1,500 user objects and form-based user management.